Privacy Policy

At Scalloped Rugs, every handcrafted piece begins with care. We believe your privacy deserves the same attention. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you visit or make a purchase from Scalloped Rugs. We write this not just as a formality, but as a promise of transparency and trust, which is central to our brand.

1. Information We Collect

Device Information

When you browse our site, we automatically collect certain details about your device. This includes:

• Your IP address
• Browser type
• Time zone
• Cookies are installed on your device
• Pages you view
• Websites or search terms that brought you to us
• How you explore and interact with our content

These insights help us make your experience smoother, faster, and easier.

Order Information

When you make or try to make a purchase, we collect:

• Your name
• Billing and shipping address
• Payment information
• Email address
• Phone number

This lets us process your order, confirm it, and deliver your rug accurately and carefully.

Personal Information

Whenever we mention Personal Information, we mean both Device Information and Order Information.

2. How We Use Your Information

We use your information only to support your experience:

• To fulfill your order- This includes processing payments, shipping, providing invoices, and confirming your purchase.
•  To communicate with you- We send updates, confirmations, or responses to your questions.
• To maintain safety- We screen for fraud, suspicious activity, or misuse.
•  To improve the Site- We want to understand what inspires you, what you browse, and how we can refine your experience.
• To personalize marketing (only if you opt in)- We share product updates, launches, and stories from our studio.

3. Sharing Your Information

We share your data only with trusted partners who help us operate smoothly:

• Payment processors
• Shipping and logistics teams
• E-commerce platforms
• Analytics tools to understand browsing patterns

We may also disclose information if required by law, court order, or to protect our rights.

4. Cookies and Tracking Tools

Like most luxury e-commerce brands, we use cookies, pixels, and analytics tags to:

• Recognize your device
• Understand interactions
• Improve website performance
• Enhance product browsing experiences

You can disable cookies anytime through your browser settings.

5. Your Rights

Depending on where you live, you may have the right to:

• Access your personal information
• Request corrections
• Ask for deletion
• Limit data processing
• Withdraw consent
• Request a copy of your stored data

6. Data Retention

We keep your order details only for as long as necessary for:

• Order fulfillment
• Legal obligations
• Customer support
• Internal record-keeping

You can request deletion anytime.

7. Changes to This Policy

As our brand evolves, this policy may be updated to reflect operational, legal, or technical changes. The latest version will always be available on this page.

8. Contact Us

For questions, clarifications, or privacy-related requests, you can Contact Us. We are here to help. You will receive the same warmth and attention that goes into every rug we create. Privacy is not just a policy for us. It’s part of the craftsmanship you trust.